NCR typically stands for "Non Conformance Report "it is formal document is used in construction projects to record and communicate instances where work of materials do not meet the specified requirements, standards, codes and quality expectations.
When a non-conformance is detected, internally by Construction Team or externally by consultants or third parties, a root cause of non-conforming product or service is performed using 5M method (Material, Machine, Manpower, Measurement including management and Mother Earth (Environment) by Quality team in coordination with relevant team(s) causing the non-conformity and actions implemented to prevent their recurrence.
Non-conformances or opportunities for improvement may be
identified by employees, customer complaints or by quality management system
audit reports. By whichever means a non-conformance is identified, the underlying
cause of the non-conformance is investigated.
The Quality Manager/Engineer will review any issues raised and complete a
non-conformance report in order to identify root cause and level of action
required.
Al Construction will take action to eliminate the causes of
nonconformities in order to prevent recurrence. Corrective actions shall be
appropriate to the effects of the nonconformity encountered.
A documented procedure has been established to define requirements
for:
(a)
Reviewing
nonconformities (including Engineer complaints)
(b)
Determining
the causes of nonconformities
(c)
Evaluating
the need for action to ensure that conformities do not occur
(d)
Determining
and implementing actions needed
(e)
Records
of the results of action taken and
(f)
Reviewing
the effectiveness of the corrective action taken
Designated personnel must implement the agreed level of
action within an agreed timescale.
The Department Head will follow up all corrective actions
to ensure effective and timely responses are achieved.
The Department Head or representative will close out the
corrective action when satisfactory resolution has been achieved and when
objective evidence of close out has been obtained through inquiry or audit.
Preventive action such as, implementing, modifying or
enforcing procedures or controls will be taken to avoid repetition of the
non-conformance where necessary.
The corrective action request originator verifies the effectiveness of
the corrective action(s) taken. Where the Originator is also responsible for
the implementation of the corrective action; the Department Head will provide
the verification for corrective action request closure.
If corrective actions are determined to be not effective, the original
corrective action request will be closed, and a new corrective action request will
be issued.
1.1 Review and Disposition of Nonconforming Items
Quality Manager in coordination with Construction Manager will review all
non-conforming items and provide recommendations related to disposition to
Project Manager.
Project Manager will have the final authority to determine the relevant
disposition of nonconforming items.
Nonconforming items will be reviewed in accordance with Contractor’s
Control of Non-Conformance Procedure. A nonconforming item may be:
(a) reworked to meet the specified requirements
(b) accepted with or without repair if agreed in
writing by the Engineer
(c) re-graded for alternative applications
(d) rejected or scrapped.
The proposed use or repair of an item which does not conform to the
requirements of the Project Documentation shall be reported to the Engineer.
The description of the nonconformity and of repairs shall be recorded to denote
the actual condition.
Repaired and/or reworked products shall be inspected in accordance with
the documented procedure
1.2 Closing of the Violation
The NCR is issued for poor
quality of any material or deliverable that does not meet the technical, functional
or administrative requirements,
Three things must occur in
order for an NCR to be closed.
a.
The original offence causing the violation
must be remedied.
b.
A root cause analysis must be performed.
c.
Any policies, procedures, or controls that
need to be written, updated, or implemented must be accomplished with evidence
included.
NCR must be responded within 14 working days from the issue date for root cause, correction and corrective action while proposed closed date shall be estimated after thorough deliberation of review period and duration required for completion of remedial action and corrective action.
In all cases, NCR close out
dates shall not be surpassed to remain within agreed close out dates
Site Observation reports
must be closed within a maximum of 14 days
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